Recently, I have received a few instant messages (IM's) complaining about tenants behavior. None of these IM's alleged violations of terms of service (TOS). Therefore, I need to make the following statement about my responsibility for tenant behavior:
Unless a resident alleges a clear violation of the TOS, I will do nothing about any instant messages, email messages or voice messages that I receive. The complaining resident needs to take up their complaint with either the tenant or with Linden Lab if they choose to do so.
However, if a complaint involves my tenant and another tenant, it becomes my responsibility to investigate the complaint and facilitate its resolution. Sub-tenants who allege wrongdoing by a tenant need to take their complaints to the tenant and not to me.
Steve Mahfouz, CEO, Ecstasy Realty
January 3, 2008
